Automatic bank drafting from your checking account assures that your bill is paid in full and on time every month. This convenient recurring process is free. Customers enrolled in bank draft will still receive a paper bill in the mail every month stating “BANK DRAFT – DO NOT PAY”. However, we encourage all customers to create an online account to conveniently view bills, payments, water usage, etc. and to enroll in email alerts so you can receive important notifications regarding your water service.

Bank Draft FAQs

When will my first payment be deducted via automatic bank draft?

Please allow one billing cycle for ACH prenotification. During this process, the bank will verify all information you provided is correct by processing a zero-dollar transaction. If the prenotification is approved, payment will be deducted the following billing cycle and your paper bill will state “BANK DRAFT – DO NOT PAY”.

What day of the month are bank drafts deducted?

Payment will be deducted the 15th of every month. If the 15th falls on a weekend, payment will be deducted the following Monday, excluding holidays.

What if I want to cancel bank draft?

You can request to cancel in person, by email (eubankwater@eubankwater.com), or by phone (606) 379-2211. Please note that ID verification is required. If notified after the 13th of the month, your bank draft will be canceled the following month.

What if I have a water leak or questions about my bill amount?

Call the office at (606) 379-2211 as soon as you receive your bill if you have any questions or concerns about your bill or the amount scheduled to be drafted from your bank.

What if there’s not enough money in my account?

If payment is returned, your account will be charged a return check fee of $25.00. Accumulation of 3 returned payments could result in termination of automatic bank draft.